Queuing for Notes
In his paper Psychology of Waiting Lines,
Prof. David Maister of Harvard Business School listed a few propositions about
queues. Some of these are:
-Occupied time feels shorter than unoccupied
time;
-Anxiety makes waits seem longer;
-Uncertain waits are longer than known,
finite waits;
-Unfair waits feel longer than equitable
waits;
-Solo waits feel longer than group waits,
etc.
There were two kinds of people who queued up
before banks, genuine persons who wished to exchange/deposit the banned
currency notes. The second category consisted of what the Finance Minister
termed as ‘currency mules’ who had come as surrogates with the holdings of
people having black money.
The cash crunch forced some parents – parents
who conscientiously taught their children the habit of saving - to borrow from
their young children, whose piggy banks are loaded with Rs. 5 and 10 coins, Rs.
10, 20, 50 and 100 notes given by stingy but loving aunts, uncles, grandparents
and family-friends. And the children would be very reluctant to consider such
loans.
Women – maids to memsahebs – have been traditionally stashing away a little
something for emergencies, behind their husbands’ back. They pick up any loose
change they see about and stuff them into their blouses or other opaque
storage. These are stored in numerous purses, big and small, used and unused,
in the folds of sarees, stacked in cupboards, almirrahs, inside books and
magazines, in kitchen racks, under mattresses, in crevices and what-have-you –
all inaccessible to menfolk, to meet emergency expenses. Stowing away cash is
done by women all over the world. In fact, the Japanese have given it a name ‘hesokuri’ or ‘money hidden in the
navel’. When a child asks for something and the father denies, the mother, in a
stealthy manner, dips into such sources and gives the money. Married daughters
get something from their doting dads. Each time they add to this loot, they
sleep well. Now, with demonetization of Rs. 500 and 1000 notes, they were
forced to reveal about this accumulated loot!
Printing of new notes is a very slow process.
Many villagers across the country reverted to the good old barter system to
tide over the cash crunch.
Replacement of banned notes with new notes -remonetization- has been a long and torturous process, affecting supply of new notes, particularly in rural and scarcely-banked
areas. People started lining up before banks long before opening time – often
placing their passbooks, representing them, in the long queues. This is the
season for paddy-procurement. Farmers who sell their paddy to
government-agencies, faced long delays in receiving payment. Often, they had to
spend nights in the biting cold winter before banks, hoping to get the money
next morning when the bank opened.
While many were strapped for cash, it was a bonanza
for numismatists - people who collect notes and coins no longer in circulation.
Samples of the withdrawn notes were added to their albums.
For bankers, demonetization meant work, work
and more work for the next few days. It unfolded as an untold agony for a
million bankers in the whole country. Banks and ATMs remained closed on
November 9; when Branches were closed, bankers spent the whole day planning on
how to manage the exchange and withdrawals, particularly keeping the temper in
the face an angry crowd. A million bankers at 1.3 lakh bank branches were at work
for more than 12 hours a day. Ms. Arundhati Bhattacharya, Chairman of S B I, in
a message to the staff said, “People are
feeling helpless and many times, that
helplessness will manifest itself in unreasonable behavior. It is important for
us to retain our equanimity, no matter what the provocation.” The Chief
Justice of India, during a hearing on the matter, expressed the apprehension that there would be riots. Fortunately due to
the politeness and helpfulness of bankers, his apprehension did not happen.
Bankers handled the situation with a belief that they were doing something
meaningful for a societal transformation. Even retired bank staff helped branches in handling the situation. At least 40,000 truck drivers,
custodians who fill ATMs with cash and security guards silently worked day and
night with pride that they were helping the nation.
In Kolkata, there were reports that
unemployed youth took up positions at the head of queues at banks and post
offices early in the day and 'sold' these positions for Rs. 150 or 200 to the
people who wanted to exchange or deposit banned notes.
Several persons died either while standing in
queues or due to the inability to withdraw their money. A P Chief Minister
arranged for supply of butter milk to people standing at banks and post offices
in queues. Many people supplied water, biscuits and tea to people in queues. In
Rajasthan a vegetable seller distributed vegetables free of cost to such
people. In West Bengal, a councillor provided chairs to senior citizens in
queue; Rabindra Sangeet was played
for the people lining up. Some students
helped people to fill up the forms for exchanging old notes. Avdesh Gupta, a
businessman at Moradabad deposited a total amount of Rs. 1.55 lakh in notes of
Rs. 10, 50 and 100 in his bank which had run out of notes of lower
denominations to give to people wishing to exchange or withdraw.
In Kanpur, a woman who was in the queue at Punjab National Bank, went in to labour. When her labour pains grew unbearable, other women customers surrounded her and helped her to deliver the baby boy inside the bank. The baby was promptly named 'Khazanchi Nath'! Khazana in Hindi means treasure and treasury, where cash and other valuables are kept.
One good result of demonetization was that
banks have received huge deposits from people who have deposited the 500 and
1000 currency notes with them; this means that there has been a substantial
rise in the lending capacity of banks. Another benefit is that online transactions have increased and India has progressed towards 'less-cash' economy. People who have tasted the convenience of cashless transactions, will limit their cash-transactions.
To be continued.....